Privacy Policy

At Hotel Focus (RUFER SAU), we consider the privacy of our clients to be essential. For this reason, we process your personal data with the utmost confidentiality and transparency, solely for the purposes described below and always in accordance with the data protection regulations in force in Andorra.

1. Data Controller

• Entity responsible: RUFER SAU – Hotel Focus

• NRT / Trade Register: A-700958-U / 936500E

• Address: Carrer de les Pistes, AD200, Pas de la Casa (Andorra)

• Phone: +376 708 400

• Email: hotelfocus@hotelfocusandorra.com

2. What data we collect and how we use it

We may collect and process your personal data in the following situations:

• When you contact us through forms, email or phone: to respond to your inquiries, provide requested information and maintain communication with you.

• When you make a booking: to manage the reservation, guarantee your stay, process payment and issue invoices.

• When you subscribe to marketing communications (if you expressly authorize it): to inform you about promotions, services or news from the hotel.

Types of data we may process: name, surname, address, email, phone number, payment details and any information related to your reservation.

By using our services, you confirm that the data provided is accurate and up to date. If you provide third-party data, you guarantee that you have obtained their consent, releasing Hotel Focus from any liability in this respect. Hotel Focus reserves the right to carry out appropriate checks to verify this, in line with the diligence required by data protection regulations.

3. Legal basis for processing

The legal basis that allows us to process your data at Hotel Focus includes:

• Your express consent when you contact us or request information.

• The performance of the booking contract and related services.

• Compliance with legal obligations (e.g. tax obligations or mandatory guest registration).

4. Social networks

Hotel Focus may have a presence on social networks. The processing of data provided by users on these platforms (by following us, connecting or interacting) will be governed by this section, as well as by the terms of use, privacy policies and access rules of each social network, which have already been accepted by the user.

Hotel Focus will use your data to inform you about our activities, products or services via social networks, as well as for any other purposes permitted by the social networks’ own regulations. However, we are not responsible for their privacy policies.

It is prohibited to publish content that:

• Is allegedly illegal under national or international law, or contrary to good faith.

• Infringes upon fundamental rights, lacks courtesy, offends or may generate negative opinions among our users or third parties.

• Violates principles of legality, honesty, human dignity, protection of minors, public order, privacy, consumer rights, or intellectual and industrial property rights.

Hotel Focus reserves the right to remove, without prior notice, any content deemed inappropriate from its website or official social media accounts.

5. Data retention

Hotel Focus will retain personal data while the contractual relationship is in force and for the legally required periods to address potential legal responsibilities. After that, data will be securely deleted.

6. Recipients

Your data will not be shared with third parties except:

• When required by law or a competent authority.

• When necessary to provide the service. In such cases, data processors working on behalf of Hotel Focus will act according to our instructions and under appropriate confidentiality and security measures.

We do not make international data transfers.

7. Your rights

As the data subject, Hotel Focus informs you that you may exercise your rights at any time under Law 29/2021, of 28 October, Qualified Law on Personal Data Protection:

• Right of access

• Right to rectification or erasure

• Right to object

• Right to data portability

• Right to restrict processing

To exercise your rights, please write to us at hotelfocus@hotelfocusandorra.com, attaching a copy of an official identity document.

If you are not satisfied with our response, you may file a complaint with the Andorran Data Protection Agency (www.apda.ad).

8. Security

Hotel Focus guarantees that your personal data will be processed with the utmost confidentiality and that appropriate technical and organizational measures have been adopted to prevent unauthorized access, misuse, loss, theft, alteration or disclosure.

9. Updates to this policy

We reserve the right to update this Privacy Policy to reflect legal changes or improvements to our services. Any new version will be published on this page.